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CALL 07 3281 9867 or 1300 887 614 (Local Call Cost - Aust Only)

FAQ

Frequently Asked Questions?

What size hooks does Hook-Eze take?

When Inventor Ross Bain designed Hook-Eze, he used the Mustad Alpha Code as a universal guide for standard hook sizing.

The River & Coast Hook-Eze will cater for standard long or short shank hooks from a 4/0 all the way down the smallest, Circle hooks from a 3/0 down, jig heads for soft plastics, speed clips for lure fishing, swivels and a small variety of flies. 

The Reef & Blue Water Hook-Eze will cater for standard 10/0 hooks down to a 1/0, including jig heads, speed clips & swivels. 

Both models can be used to tie the difficult Bimini Twist and you can also use Hook-Eze to join Braid to Mono & attaching other rigs. 

Check out these videos: https://www.youtube.com/user/blpfox/videos

Does Hook-Eze work on hooks such as circle, octopus & EWG Worm hooks? 

Yes! Both the River & Coast Hook-Eze and the Reef & Blue Water Hook-Eze will cater for these various hooks. 

What Credit Cards do you accept?

We accept American Express, MasterCard and Visa. 

Do you accept PayPal?

Yes, we do accept Pay Pal transactions. 

How secure is it to order online with Hook-Eze?

As well as having an SSL Certificate on our website, which offers full security when ordering through Hook-Eze, we also use Proven fraud protection with Stripe, our payment Gateway solution.

Stripe actively works to protect our business from fraudulent charges and monitors suspicious transactions. 

Two-factor authentication

As an extra layer of security, Stripe process a charge your card $1 to ensure you have a valid credit card. iTunes, Google and many other payment gateways do this now. Once Stripe have confirmed your card is real, they charge you for your order and within 24 hours the $1 validation charge is reversed to your credit card. 

What shipping methods do you offer? 

Domestic Mail: All Domestic orders are sent out via Australia Post Registered Mail, which requires a signature from the recipient upon delivery, for added security. 

International Mail: All International orders are sent out via either Australia Post International Pack & Track, 4 - 10 day delivery service (excluding non business days, such as weekends & public holidays)or Australia Post International Registered Post.

Please note: Not all countries accept International Pack & Track, so orders going to these locations are shipped via International Registered Post. Whilst this service does require a signature from the recipient upon delivery, there is no tracking offered on this service. For a more premium service, please see below. 

What Express Shipping methods do you offer? Fed Ex? DHL? 

Whilst we do not offer Fed Ex or DHL Services at this stage, we do offer a fantastic Express Service through our mates at Australia Post for both International & Domestic Mail. 

Domestic Mail: All Domestic Express orders are sent out via Australia Post Express Parcel Post, which includes full tracking & Next Day Delivery. Express Post to some rural areas may take an extra day.   

International Mail: International orders are sent out via either Australia Post International Pack & Track, 4 - 10 day delivery service (excluding non business days, such as weekends & public holidays) or Australia Post International Registered Post (depending on country & region). 

We also offer International customers our Premium Delivery Service, Australia Post International Express Courier, which is a 2 - 4 Day Delivery, including full tracking & signature from recipient upon delivery, for full security. 

What happens if I am not at home when the parcel is delivered? 

If you are not at the address when the parcel is delivered, the Postal Courier will leave a card with instructions on where your item can be collected, which is usually at your local Australia Post Office Branch or Postal Office. 

Can I trace my order? 

Yes, you certainly can. Simply use the tracking number provided to search online via either Australia Post or your country's Postal Service's website, to follow your order's journey from Down Under. 

Where do I find my tracking number? 

Your tracking number is emailed to you automatically, once your order's status has been changed to "Shipped". 

My order status changed from "Awaiting Fulfillment" to "Awaiting Shipment", what does this mean? 

This means your order has been processed through our system, is packed & awaiting dispatch. Once your order has been dispatched, your order status is changed to 'shipped' & a tracking number emailed to you. 

How long will it be before I receive my order?

All orders are processed & shipped within 12 - 48 hours.

Domestic parcels are sent via Australia Post Registered Post (up to 7 business days, depending on region) or via Australia Post Express Post (next day - 2 days for delivery).

International Parcels are shipped via International Pack & Track (4 - 10 business days) or via International Registered Post (10 - 21 days, depending on country & region).

If your order has not been received by the expected date of delivery, please use the tracking number provided to track your order's progress & contact the delivery service provider for an accurate account as to the delivery progress of your order. If your order has gone astray, we would be only too happy to replace it. Simply email us sales@hookeze.com.au & don't forget to include your Order number. 

I am trying to find out when my order will be shipped?

When your order is shipped our computer system will automatically send you an email that the product is shipped, which will also include your tracking number. 

Where is my order?

If you have an inquiry regarding a delayed or missing order, please use the tracking number provided to track your order's progress & contact the delivery service provider for an accurate account as to the delivery progress of your order. If your order has gone astray, we would be only too happy to replace it. Simply email us sales@hookeze.com.au & don't forget to include your Order number. 

Can I cancel my order?

Yes, as long as your product has not been shipped. Please contact us immediately via sales@hookeze.com.au and we will gladly refund your purchase in full. Expect 1-5 business days for the credit to land into your account from our online merchant www.stripe.com

Can I sell your product in my retail fishing store?

Yes you can! For all Wholesale inquiries, local or International, please contact the Australian head Office:  

Local call within Australia Phone : 1300 887 614 or International Callers please Phone: +61 7 3281 9867.
Business hours Monday to Friday 9AM - 5PM AEST (GMT +10).

Hook-Eze Pty. Ltd. 
PO Box 2039
North Ipswich 4305 Qld Australia 

or email sales@hookeze.com.au 

How do I become a distributor for Hook-Eze? 

To make an inquiry about becoming a distributor for Hook-Eze either locally or International, please contact the Australian head Office by sending an email to: sales@hookeze.com.au Be sure to include as many details as possible, such as country of origin, proposed methods of distribution & full company details including contact person, phone number & email address.

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